Whether it’s invoices, service offers, or purchase orders, you send a ton of emails from Collabox. But sometimes it is difficult to know if the communication has gone well. This is where email history comes into play! This feature allows you to see all emails sent from Collabox, but especially if they have arrived at their destination. Indeed, this tool allows you to see which messages have been delivered successfully, those pending and those which have failed. That’s not all. The history even gives you the reason why the message did not reach its destination. 

It is important to specify that the email history presents an overview of emails sent from the Collabox, therefore emails from ALL the employees. So choose carefully the people who will receive this privilege. Usually, the latter is reserved for business leaders.

Configuring Email History

Before you can enjoy email history, you need to turn it on first. To do this, access the configuration module by clicking on “Configuration” in the navigation bar at the top of the page.

Then click on “Employees” in the sidebar.

Select the employee who will be able to access the email history.

Then click on the “Menus” tab.

Scroll down to the bottom of the page in the “Configuration” section and check the box for “Email history”. If the latter does not appear in the options, please contact us for us to add this option to your account. 

Once the option is activated in your account, it is very easy to access the email history. From anywhere in the Collabox, you can click on “Email History” in the sidebar, under the “Tools” section.

Then select the desired period to get your history. Note that if the function was not activated, no history was saved. You will have to wait to send new emails so that Collabox can follow up.

And There you go! So you see a history of the emails you sent from Collabox. These relate to service offers, purchase orders, invoices and all shipments made using Followmail.