The contact record of the CRM module has both the email address of the contact, but also all the emails exchanged with him, both those received and sent.
How to access exchanged emails
To access the messages exchanged with a contact, first go to his personal file via the “Contacts” module.
Now open the “Sending” tab to find all your exchanges.
You will have all the messages received and sent, separated into two blocks to better find them!
In addition, all hyperlinks in the messages, such as websites or email addresses, are directly clickable.
You have a search tool that allows you to :
- Filter emails for a given period
- Show only received or sent emails
- Search by subject
Send an email from a message already received or sent
At any time, you can open a received or sent email and resend it easily by clicking directly on the email link. It’s very fast, but to do so you need to have your SMTP configured in Collabox.
With the Collabox Contacts module, managing your customers, partners, suppliers, colleagues and prospects by email is fast and efficient!
If you want to subscribe to this new feature, contact us.